Hi! Thanks for checking us out.
We’re building a platform to make carbon-neutral logistics easy for CPG startups. Our software and fulfillment network unlocks underutilized space in businesses and fleets for fractional logistics support. We're micro fulfillment essentially made available for CPGs, retail companies, etc. anyone that needs it, but our focus today is serving CPGs. We want our onboarding experience to be frictionless because we want to make it easy to help CPGs get their products to customers.
Your main responsibility will be to help us continue to be the best fulfillment provider for startups as we scale our business and our coverage through our fulfillment network. Part of your work will be building and maintaining relationships with our earliest customers. Your work will eventually evolve into building systems and tooling to help us manage feedback and pipe the information from our customers into our product-building channels so that we can respond and learn from our customers, and iterate on the product. You will use software to help build that feedback loop that’s going to help us stay nimble and fast, regardless of the size of our customer base.
You will lay the groundwork for a customer support team and automation stack that will allow us to continue have fast response times to customer inquiries (1 hour or less).
As the company grows you will work with the engineering and product team to provide guidance as to how to manage information for our internal tools.
You like to help people win, and have an inclination for service. However, you have a good understanding of boundaries and know how to build and maintain relationships without expending too much time or mental energy. You know how to maintain a friendly but professional rapport with people. Bonus ($$$) if you speak Spanish.
You have excellent written communication skills. You will be talking to three groups of customers in our platform:
CA only, LA area is preferred. No remote applicants, please.
Please email [email protected] with the subject line “Customer Success Lead” and include the following information: